Enterprise Application Support

To streamline the process and day to day working of organization, we provide support to our customers for their existing enterprise application services on Oracle Apps.

We understand your process and recommend changes on the existing functionalities and reporting issues. We emphasis changes in setups, database activities and reconsider the processes in order to maximize customer value.

AWC delivers high quality IT services at a low cost with skilled resources

Support services we provide include:

  • Production support for EBS R12 for modules:
    • Oracle Financials(GL,AP,AR,FA,CM)
    • Oracle SCM (PO,INV,OM)
    • Oracle Discrete Manufacturing (BOM/WIP/Routing)
    • Period End Closing
    • Year End Closing
  • Apps DBA Support
  • 24hr/7 Production Support for EBS R12
  • SLA Based Service Model
  • T&M Based Service Model
  • Production support using DAC/OBIEE/Informatica.

List of some successful Support Sevices provided:

  1. Outsources 50+ consultants to a major IT US based firm in Gurgaon to support Enterprise Application (EA) – Oracle Apps R12 on GL, AP, AR, FA, Project Costing and Billing Module
  2. Supporting EBS R12 and their legacy applications for a New Delhi based client
  3. Supporting EBS R12 on financial module for Government client based in Australia